Returns & Exchanges

How long does it take for postal refund to be issued?

Please allow up to an additional 3 days processing time for returns to be actioned once received back to our returns location. Normal processing time is 10 business days. Thank you for your understanding.

Witchery will happily give a refund for your item that is unworn, unwashed, unused and with its original tags. You can expect to receive a refund within the below time frames:

Online Australia & New Zealand 14 days from the date of delivery

Online International 45 days from order placement.

All freight costs for online orders are non-refundable for change of mind returns.

NOTE

• Unfortunately, we cannot refund or exchange any in-store purchases at our online fulfilment center (OFC) regardless of the payment method.
• If an in-store purchase is returned to our OFC, it will be sent back to the customer to then return in store.
• PayPal purchases may be refunded at any Witchery store to the credit or EFTPOS card of your choice.
• The cardholder name must be identical to the name on the order confirmation and a form of photo identification must be presented.
• AfterPay purchases can only be exchanged for product of equal value.
• If exchanging via post, please return your unwanted item as above, noting the style/size you wish to exchange on the packing slip provided. The item from the original order will first be returned and a new order containing the exchanged item will be processed. We will notify you of your new order number via email